• 2 default portfoliso missing
  Hi My dashboard is not seeing the 2 default portfolios - the Fixed Income and Allocation portfolios. Please help.
  

  rptrader1 asked · 04/15/2021 · 3 replies
  Re.

  • #3
  • This should be fixed now. They were accidentally removed. These two portfolios don't count to the 5/10 basic/expert quota so effectively, a paying subscriber gets two additional portfolios. 
    Admin · 04/16/2021 14:25:01

  • #2
  • Thanks
    rptrader1 · 04/15/2021 18:27:04

  • #1
  • We are looking into it. For now, you can find them from what we do pages (brokerage and income investors)
    Admin · 04/15/2021 18:08:36

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• Cancel my subscription
  I recently subscribed to the Expert Subscription and would like to cancel my subscription. Thank you.

  bullfan1 asked · 04/05/2021 · 1 replies
  Re.

  • #1
  • Please go to your dashboard and click on 'Manage Subscription' on the top right corner and then click 'Unsubscribe' to cancel. 
    Admin · 04/05/2021 20:06:08

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• Reg the Asset Class Trends as of 4/2/2021
  Hi - I noticed that the 1 week return for Real Estate is shown as 3.00%. From Morningstar site, I see that the 1 week return for VNQ is only 0.72%. Could you please explain how the 3.00% return is computed?
  
  Thanks 
  

  rptrader1 asked · 04/04/2021 · 3 replies
  Re.

  • #3
  • Somehow we couldn't reproduce the problem since they have been updated. In general, we use (mostly Vanguard) index funds as benchmarks for asset classes in the Asset Class Trends table. For example, we use VGSIX to represent Real Estate. It's easier and more up to date to use 360 Asset Overview page on those funds. We'll continue to monitor...
    Admin · 04/06/2021 13:22:17

  • #2
  • There is indeed something wrong here. We are looking into this. 
    Admin · 04/05/2021 14:40:33

  • #1
  • Likewise US Stocks return is shown as 3.0% but SPY was up 1.17% and QQQ 2.71%
    
    rptrader1 · 04/04/2021 19:36:34

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• Error on Login
  Hi,
  I am getting this error on my Edge browser:
  

  Your connection isn't private

  Attackers might be trying to steal your information from www.myplaniq.com (for example, passwords, messages, or credit cards).

  NET::ERR_CERT_DATE_INVALID
  
  
  On Firefox too I get an error.
  

  rptrader1 asked · 04/04/2021 · 2 replies
  Re.

  • #2
  • Thanks -- its working now
    
    rptrader1 · 04/04/2021 18:41:56

  • #1
  • We are working on renewing our SSL certificate. Thanks for your patience. 
    Admin · 04/04/2021 14:47:24

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• Cancel
  Cancel
  

  catheyb5 asked · 03/30/2021 · 1 replies
  Re.

  • #1
  • You are not a subscriber and we really want to tell people that before doing anything, please make sure you understand what we are doing. It'll save you time and it'll save our efforts too. Your account has been removed. 
    
    Admin · 03/31/2021 14:44:22

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• 360 Market Overview has random incorrect data
  Various assets are showing -100% trends for all of their time frames like below.
  

  US Stocks

  VTI

  -100.0%

  -100.0%

  -100.0%

  -100.0%

  -100.0%

  -100.0%

  shanaw asked · 03/30/2021 · 2 replies
  Re.

  • #2
  • Yes, there was a brief server update issue yesterday. Thanks for pointing it out. 
    Admin · 03/31/2021 14:42:51

  • #1
  • Well, you haven't responded to me yet but the problem seems to be resolved today (3-31-21)
    shanaw · 03/31/2021 13:11:55

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• newsletter
  where is the most current newsletter on the website?

  dlwebb12 asked · 03/23/2021 · 1 replies
  Re.

  • #1
  • You can always find the latest and previous newsletters on Newsletters tab or this link https://www.myplaniq.com/invest/category/retirement-investment-newsletter/
    
    Admin · 03/24/2021 16:05:11

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• stepping up to "advanced" level
  Good morning.... I am one of your earliest subscribers and have an annual charge of $99.99.  Would you allow me to step up to Advanced status for the annual charge $199.99? If so, please advise how I can implement this change.  Thank you.  Fred Bernardi

  sojourner asked · 03/04/2021 · 1 replies
  Re.

  • #1
  • Responded your email. Thank you. 
    Admin · 03/04/2021 15:03:15

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• Creating Watchlists/Portfolios
  Is it possible to create Portfolios/Watchlists and display performance for all teh symbols in the Watchlist/Portfolio? I used the Compare feature for ETFs in Asset Classes - its really cool. It even allows one to add symbols so I can compare my own list. It would be really cool to save such lists as Watchlists/Portfolios for performance.
  

  rptrader1 asked · 02/20/2021 · 2 replies
  Re.

  • #2
  • Thanks very much
    
    rptrader1 · 02/22/2021 13:47:26

  • #1
  • You can just simply bookmarked the URL of the comparison. The symbols are in the URL.
    Admin · 02/22/2021 12:39:09

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• How to pay Via Credit Card
  I don't use Paypal for ethical reasons. Your pricing webpage looks like it has options to use credit cards but only takes you to a pay by Paypal page. How to pay via credit card and skip the Paypal nonsense.

  CTrebel53 asked · 02/10/2021 · 1 replies
  Re.

  • #1
  • Hi, we only use PayPal as a processor of credit cards. You really don't need to use PayPal's other functions/features. We understand your concern and are planning to change this in the future. Thanks
    Admin · 02/10/2021 14:27:37

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